Refund policy
RETURN AND REFUND POLICY
Last updated: September 9, 2026
Because many San Diego Custom Works products are personalized or made to order, customized products are final sale once production has started or the customer has approved the artwork.
ELIGIBLE RETURNS
We accept returns on eligible non-customized products within 14 calendar days after delivery. Products must be unused, unworn, unwashed, undamaged, and returned in their original packaging.
Customized products may only be returned or replaced if they arrive damaged, defective, materially different from the approved design, or if San Diego Custom Works made an error.
REPORTING A PROBLEM
Contact us within 7 calendar days after delivery:
Please provide your name, order number, a description of the problem, and clear photographs of the product and packaging.
DESIGN APPROVAL
Customers are responsible for reviewing names, spelling, sizes, colors, photographs, placement, and other design details before approving a proof. We are not responsible for errors contained in customer-approved artwork.
Minor variations in color, size, and placement can occur because of screen settings, materials, and printing processes. These minor variations are not considered defects.
CANCELLATIONS
Orders may be canceled within 2 hours after purchase if design or production work has not started. Once production begins, cancellation is not guaranteed, and design or production costs may be deducted.
RETURN SHIPPING
Do not return merchandise without authorization. San Diego Custom Works will cover reasonable return-shipping costs when we made an error or the product arrived defective. Customers are responsible for shipping eligible non-custom returns.
REFUNDS
Approved refunds are issued to the original payment method. Your financial institution may require 5–10 business days to post the refund.
FINAL-SALE ITEMS
Customized products received as ordered, customer-approved designs, gift cards, clearance items, and worn, washed, used, or damaged merchandise are final sale.
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